Officials in Whitby want to assure residents that they’re not ignoring service requests; some just get prioritized and handled faster than others.
Community members have voiced worries about reports being left unresolved, and the town acknowledges that this is a common source of frustration.
When residents notice delays in addressing potholes, damaged signs, or by-law issues, it can lead to the belief that nothing is being done.
Every time a service request is made to the Town of Whitby, it’s recorded and evaluated by the relevant department.
However, not every request gets addressed at the same pace.
Requests related to safety or those impacting busy areas are given higher priority. Other matters might take longer depending on work scope, scheduling, or weather conditions.
In certain situations, an issue may be on the schedule but still pending completion; it could also involve another level of government or require coordination with planned projects or available resources.
The town cited graffiti reporting as an example. There were 341 service calls logged, but only 82 pertained to town property.
Certain circumstances can delay immediate action, like railway crossings or bridges with restricted access. Additionally, issues involving private properties and assets that aren’t maintained by the town also fall into this category.
For these instances, the town collaborates with Right of Way Services and By-law to tackle the problem.
The municipality claims they keep track of service requests internally to ensure they’re followed up on until completion. Residents can check on their service requests by reaching out to the appropriate department for updates.
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