The City of Windsor has announced that it will stop directly providing 211 call centre community information services.
Residents will continue to access 211 services, but they will now be managed by Ontario’s accredited 211 network instead.
After reviewing the city’s 311 Customer Contact Centre and exploring different service delivery options, the city has opted to keep those services in-house.
Last year, the 311 line dealt with over 135,000 inquiries, and the city plans to enhance operations and improve digital service offerings.
The service can be contacted through several channels, including a call centre that operates from 8 a. m. to 4 p. m., along with online and mobile self-service options that are available around the clock.
“Council’s decision reflects a balanced approach that prioritizes service reliability, financial responsibility, and long-term operational stability, while continuing to ensure Windsor residents have access to the information and services they need,” said a release.
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