Burlington, Ont.- April 9, 2026- Burlington Fire has improved its emergency response capabilities by successfully switching to the Next Generation 9-1-1 (NG9-1-1) network.
This new, updated network will enhance backup options in case of system failures, boost cybersecurity measures, and set the stage for future features such as real-time text messaging and multimedia communication.
Burlington Fire made the move to NG9-1-1 following the Canadian Radio-television and Telecommunications Commission’s (CRTC) directive that provinces, municipalities, and Public Safety Answering Points (PSAP) across Canada must achieve NG9-1-1 standards by March 2027.
The Ontario government has allocated nearly $3 million since 2022 to assist Burlington Fire in this transition to NG9-1-1.
Even with this new network in place, there’s no change in how residents reach emergency services. If you need help urgently, just dial 9-1-1 as usual.
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Quick Facts
The Burlington Fire Communications Centre handles 9-1-1 emergency calls and fire dispatch for both the City of Burlington and Town of Oakville Fire Departments. Older 9-1-1 networks were created years ago for landline phones. NG9-1-1 is better suited for today’s smart devices and digital networks.Quotes
Hon. Michael Kerzner, Solicitor General of Ontario
“Upgrading Ontario’s public safety communications will be a game changer. Next Generation 9-1-1 gives first responders real-time, life-saving information which means a faster, more effective emergency response. Under the leadership of Premier Ford, our government will always have the backs of those who protect our province. That’s why we are proud to provide funding to the City of Burlington for this new technology which will mean more calls will be answered, more lives will be saved and people across the city can count on emergency services when it matters most.”MPP for Burlington, Natalie Pierre
“This is fantastic news for Burlington Fire and the broader community. Through the Ontario government’s investment in Next Generation 9-1-1, Burlington now has access to a modernized emergency communication system. This upgrade will enhance how emergency calls are managed, improve response times, and allow first responders to access more accurate information in moments that matter most.”MPP for Oakville North-Burlington, Effie Triantafilopoulos
“Keeping our communities safe starts with ensuring our first responders have access to the most advanced tools available. The implementation of Next Generation 9-1-1 in Burlington represents a significant step forward in modernizing emergency communications-improving system reliability, strengthening cybersecurity, and preparing for future innovations like text and multimedia capabilities. I’m proud our government is supporting this nearly $3 million investment, and I commend Burlington Fire for their leadership in delivering this critical upgrade that will help protect residents across Burlington for years to come.”Mayor Marianne Meed Ward
“This investment will strengthen public safety in our community; it ensures calls get through while providing backup capabilities against cyber threats-and enables text communications down the line. I want to thank the Ontario government for their partnership and investment in this important public safety upgrade; I also want to recognize Burlington Fire Chief Boys along with his entire team for making sure this complex system upgrade was completed efficiently without interrupting 9-‐‐11 service.”Ward 6 Councillor & Deputy Mayor for Recreation and Community Services Angelo Bentivegna
“This investment into Next Generation ‐‐911 is an important step forward towards modernizing public safety within our community; I’d like thank everyone involved including those from within Burlingtion Fire who dedicated themselves toward delivering this upgrade while maintaining uninterrupted service.”Councillor Lisa Kearns from Ward Two
“Residents expect timely effective responses when emergencies arise-the next generation nine one one helps strengthen efforts geared towards fulfilling those expectations! The partnership between City Government And Province has been excellent resulting ultimately leading us further investing resources focused directly on improving safety well being throughout all neighborhoods.”
The Chief Drew Boys speaks again!
“Delivering complex multi-channel systems upgrades whilst ensuring smooth running during installations illustrates professionalism expertise demonstrated by burlington fire department; We remain determined providing speedy satisfactory assistance via trained personnel equipped newest technologies allowing us serve needs effectively especially urgent situations!”
A Few Useful Links As Well As Resources Are Listed Below:
To learn more about fire programs & services offered please visit: burlington. ca/fire Learn More About The Wonderful World Of Next Generation Nine One One.. Photo – Members from Our Local Department Are Seen Here With Mayor Marianne Meed Ward Alongside MPPs Effie Triantafilopoulos Natalie Pierre & Other Officials Participating In This Great Initiative-30-
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