Telephone strains are again up however shops stay closed.
Metro Vancouver London Medication shops stay closed for a fifth day following a cyberattack that compelled the closure of all the corporate’s places in Western Canada.
The Canadian retailer found the “cybersecurity incident” on Sunday, April 28, and promptly closed places throughout its community.
Workers have been aiding clients with pharmacy care however the firm took its telephone strains down Monday afternoon to conduct an inside investigation. Prospects had been suggested to go to shops in particular person throughout common enterprise hours for help.
In an replace Wednesday afternoon, London Medication informed V.I.A. that its telephone strains are operational and clients ought to name their native retailer. Buyer care can be obtainable at 1-888-991-2299.
Prospects with pressing wants are inspired to go to their retailer in particular person for speedy help.
“London Medication Pharmacists are on-site in any respect retailer places to help with emergency prescriptions wanted and different pressing care. The well being and well-being of our sufferers is our high precedence,” the corporate stated.
Folks ready on packages can now choose them up at Canada Submit places of work inside London Medication shops.
London Medication says its shops will stay closed till it determines it could possibly deliver “operations again on-line in a secure and safe method. ”
The corporate can be investigating “the extent to which any information has been compromised within the incident.”
Metro Vancouver London Medication shops stay closed
Locals proceed to precise frustration with the London Medication closure, with many expressing that the retailer supplies a number of providers they depend on.
Prospects have additionally been unable to entry their on-line accounts. One social media person took to X (previously Twitter) to say they’d tried to alter their password after listening to in regards to the cyberattack and had been unable to.
Damian Santos famous that London Medication is without doubt one of the few locations the place individuals can store for an array of things whereas getting important providers, together with mail and medical care.
“This London Medication state of affairs is terrible, I positive hope issues get fastened. The place else am I [going to] get my prescriptions stuffed, purchase a brand new TV, seize a lava lamp, get a brand new passport picture taken, and purchase bulk sweet in a single cease?” he quipped.
Jamie Hari, the director of cybersecurity and DNS on the Canadian Web Registration Authority, informed V.I.A. in a earlier interview that the corporate will probably grapple with the ramifications prompted by the cyberattack for some time. He added that it should keep closed till any potential menace is resolved.
London Medication informed V.I.A. it can replace the general public because the investigation continues.
