Two Swifties had been surprised to search out out that the $1,800 Inns.com reserving they made for the Taylor Swift live performance in Toronto was not for a lodge room.
It’s already been two months since Taylor Swift took over Toronto along with her “Eras Tour” inflicting ticket and lodge costs to undergo the roof.
However some followers are nonetheless making an attempt to get refunds for costly lodging they booked for the present that they imagine weren’t as marketed.
Alicia Keim and her good friend are self proclaimed “Swifties” and mentioned they had been shocked to e book a lodge room on the web site Inns.com, solely to finish up in condominium with different individuals.
“I think it’s evident that the website is not doing its due diligence checking these listings,” mentioned Alicia Keim of Vancouver, who travelled to Toronto to see Swift this previous November.
Lodge room costs had been at a premium when Swift was in Toronto and Keim mentioned she knew lodging can be costly, however she didn’t need to miss her favorite artist.
“I saw her 1989 tour in Vancouver and fell more in love with her,” mentioned Keim. “It was the best show I had ever been to and now the Eras Tour is the best show I’ve ever been to.”
Keim booked a lodge room on Inns.com and agreed to pay $1,820 for a three-night keep. Keim mentioned she assumed by utilizing the web site she was getting a lodge room, however when she bought to the constructing in downtown Toronto there have been fast crimson flags.
“They had this really weird check-in process. Someone would text you a bunch of stuff and then someone was going to call you,” mentioned Keim.
When she and her good friend bought to their ground it was clear it wasn’t a lodge.
“The elevator doors opened up and there was a man there, he had a dog and he was wearing sweatpants,” mentioned Keim.
‘What is this?’
Keim mentioned she was shocked to search out out they must share an area with the person, his canine and different individuals in a apartment and never a lodge room.
“When we got in this room it was someone’s apartment, someone’s living quarters and I said what is this? And he said didn’t you read the fine print in the listing?” mentioned Keim.
Keim mentioned she and her good friend didn’t really feel secure, in order that they didn’t keep and located an precise lodge room. Nevertheless, once they contacted Inns.com for a refund they had been advised the room they’d booked was non-refundable.
“I would like a refund, but I think I’m past that,” mentioned Keim. “I don’t want anyone else to lose their hard-earned money.”
Taylor Swift followers Alicia Keim (proper) and her good friend attended the Toronto Eras Tour and spent over $1,800 on lodging solely to search out out the lodge room they thought they booked was truly a shared apartment. (Alicia Keim)
Ontario Chronicle reached out to Inns.com on Keim’s behalf and a spokesperson for father or mother firm Expedia mentioned in an announcement, “We have an ongoing investigation with this property. While they have the proper registration information, we are ensuring they are listed on the appropriate brand site and have the correct listing information.”
“We have a full-time Trust & Safety team that is dedicated to investigating these matters. While we cannot share details of our internal processes, we have hidden this listing while we conduct our investigation. We encourage travelers to reach out to our 24/7 customer support team should something like this occur during their travel so we can help with relocation. We are sorry for Alicia’s experience, and we are working to ensure this does not happen to future travelers.”
Keim was refunded $900, half the price of her Inns.com reserving. She mentioned she wished to share her story so anybody utilizing the web site would you’ll want to verify and ensure they’re reserving an precise lodge room and never shared lodging with somebody they don’t know.
When Ontario Chronicle checked the web site, we discovered different condos are being listed within the lodge part. If you happen to’re reserving a lodge keep, learn the itemizing fastidiously and contemplate calling forward so you understand precisely what sort of room you’ll be getting.
